TENSOJAW

At Tensojaw, we stand behind the quality of our products and offer a comprehensive warranty policy to ensure customer satisfaction. Please review the details below.

1. Warranty Coverage
Our warranty covers:

• Manufacturing defects in materials and workmanship.

• Malfunctions occurring under normal usage conditions.

• Defective components that impair product functionality.

2. Warranty Period
The warranty period varies by product:

• Standard Products: 12 months from the date of purchase.

• Extended Warranty (if applicable): Additional coverage available through purchase.

3. Exclusions from Warranty
This warranty does not cover:

• Normal wear and tear.

• Accidental damage, misuse, or improper handling.

• Unauthorized modifications or repairs.

• Damage caused by external factors such as power surges, liquid exposure, or natural disasters.

4. Warranty Claim Process
To file a warranty claim:

• Contact our customer support team with your proof of purchase.

• Provide details about the issue and any relevant photos or videos.

• If necessary, return the product for inspection and verification.

5. Resolution Options
Depending on the claim, we may:

• Repair the defective product.

• Replace the item with a new or refurbished unit.

• Offer a partial or full refund in certain cases.

6. Limitations of Liability
Tensojaw is not liable for indirect, incidental, or consequential damages arising from the use of our products. Warranty service is limited to the remedies outlined above.

7. Changes to This Policy
We reserve the right to update our warranty policy as needed. Any changes will be posted on our website, and continued use of our products constitutes acceptance of the updated policy.

8. Contact Us
For any warranty-related inquiries, please reach out to us through our official communication channels.

Thank you for choosing Tensojaw.

 

At Tensojaw, we are committed to providing a reliable and efficient shipping experience. Please review our shipping policy below to understand our procedures and timelines.

1. Shipping Methods and Delivery Time
We offer various shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 5-10 business days.

• Express Shipping: Estimated delivery within 2-5 business days.

• International Shipping: Delivery times vary depending on location and customs processing.

2. Shipping Costs
Shipping costs are calculated at checkout based on the destination, shipping method selected, and order size. Free shipping may be available for qualifying orders.

3. Order Processing Time
Orders are processed within 1-3 business days. Processing times may be extended during peak seasons or due to unforeseen circumstances.

4. Tracking and Delivery

• A tracking number will be provided once the order is shipped.

• Customers are responsible for providing accurate shipping information. Tensojaw is not liable for lost packages due to incorrect addresses.

• If your package is marked as delivered but not received, please contact the shipping carrier for assistance.

5. International Shipping

• Customers are responsible for any customs duties, taxes, or fees required by their country.

• Delivery times may be affected by customs clearance processes.

6. Lost or Damaged Shipments
If your package is lost or arrives damaged:

• Contact our customer support team immediately.

• Provide your order number and relevant details for a resolution.

7. Changes to This Policy
We may update our shipping policy as needed. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

8. Contact Us
For any questions or concerns about shipping, please reach out to us through our official communication channels.

Thank you for choosing Tensojaw.

At Tensojaw, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our products, services, and website.

1. Information We Collect
We may collect the following types of information:

• Personal information such as name and contact details when you interact with us.

• Usage data, including browsing behavior on our website.

• Technical data such as IP addresses, device information, and cookies.

2. How We Use Your Information
We use your data to:

• Provide, operate, and improve our products and services.

• Enhance user experience and personalize content.

• Respond to inquiries and customer support requests.

• Ensure security and prevent fraud.

• Comply with legal obligations.

3. Data Protection and Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third-party service providers for business operations, legal compliance, or when required by law.

5. Your Rights and Choices
You have the right to:

• Access, update, or delete your personal data.

• Opt-out of marketing communications.

• Restrict or object to data processing in certain circumstances.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

8. Contact Us
For any questions or concerns about this Privacy Policy, please reach out to us through our official communication channels.

Thank you for trusting Tensojaw with your personal information.

At Tensojaw, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns
We accept returns under the following conditions:

• The item must be returned within the specified return period.

• The product must be in its original condition, unused, and with all packaging and accessories included.

• Proof of purchase is required.

2. Return Process
To initiate a return, follow these steps:

• Contact our customer support team to request a return authorization.

• Package the item securely and include all necessary documentation.

• Ship the item to the designated return address provided by our support team.

3. Refund Policy
Once we receive and inspect the returned item:

• Approved returns will be processed for a refund to the original payment method.

• Refunds may take a few business days to reflect, depending on your payment provider.

• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges
We offer exchanges for defective or damaged products. If you need a replacement, please contact us within the return period.

5. Non-Returnable Items
Certain items are not eligible for returns, including:

• Items marked as final sale.

• Used or damaged items not due to a manufacturing defect.

• Digital products or downloadable content.

6. Changes to This Policy
We reserve the right to update our return policy at any time. Any modifications will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

7. Contact Us
For any questions or assistance regarding returns, please reach out to us through our official communication channels.

Thank you for choosing Tensojaw.