Return Policy

At Tensojaw, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns
We accept returns under the following conditions:

• The item must be returned within the specified return period.

• The product must be in its original condition, unused, and with all packaging and accessories included.

• Proof of purchase is required.

2. Return Process
To initiate a return, follow these steps:

• Contact our customer support team to request a return authorization.

• Package the item securely and include all necessary documentation.

• Ship the item to the designated return address provided by our support team.

3. Refund Policy
Once we receive and inspect the returned item:

• Approved returns will be processed for a refund to the original payment method.

• Refunds may take a few business days to reflect, depending on your payment provider.

• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges
We offer exchanges for defective or damaged products. If you need a replacement, please contact us within the return period.

5. Non-Returnable Items
Certain items are not eligible for returns, including:

• Items marked as final sale.

• Used or damaged items not due to a manufacturing defect.

• Digital products or downloadable content.

6. Changes to This Policy
We reserve the right to update our return policy at any time. Any modifications will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

7. Contact Us
For any questions or assistance regarding returns, please reach out to us through our official communication channels.

Thank you for choosing Tensojaw.